We arrived in Shanghai on April 10, 2013 and were pleasantly surprised as our local tour guide was waiting at the airport for us with a large printed sign with our names on it. We had paid for this service but were apprehensive as to whether it would be provided as advertised. She assisted us with our bags and sent us on our way to the hotel with an English speaking driver. I makes you feel good when everything starts out right! Our hotel was the Shanghai Marriott so we expected good service there; however they went overboard with great service, a great room and in-room free Wi-Fi. I would give the hotel a 5-Star rating. We were even met by our National Guide at the hotel, Jason Song, who would accompany us throughout the entire tour. Yes we had two guides through out the tour. One from the local area and Jason who ensured everything went smoothly and also filled in some background info with the local guide. Entering China was easy. First we stood in line for about 20 minutes to go through Immigration where they checked our passport and visa. That took maybe 3 minutes then to bag claim where our bags were waiting. Free bag trolleys were found through out China’s airports. We then handed our customs declaration, which had been filed out on the plane , to the inspector and were out the door where out guide met us.